Your order will normally be dispatched within 7 (Seven) working days of placing the order. While we endeavour to meet such timescales or dates, we do not undertake to dispatch and/or deliver house designs by a particular date or dates. Delivery timescales/dates specified on the site, in any order of acknowledgement, acceptance or elsewhere are estimates only.
Delivery to customers outside South Africa shall be by email at no additional charge. Alternatively, customers may request that plans (hard copies) be mailed through reputable third party courier companies (i.e. South African Postal Services, Fastway, DHL, FedEx, UPS, etc.). In that case, the client shall bear the cost of such services.
Delivery of parcels shall pass to the customer immediately on submission of parcels to shipping/mailing agent(s) by My Building Plans.
It is the user’s responsibility to track the order through any such third parties.
Due to the use of such third parties, My Building Plans disclaims all liability, express or implied or for any damages, consequential, incidental, direct or indirect as a result of the use of such agencies.
In the event of any liability being imposed, My Building Plans’ liability to the purchaser or any third party shall not exceed the initial cost of shipping/mailing paid directly by My Building Plans and/or user to such agents.
My Building Plans reserve the right to use any shipping/postal agent of it’s choice for the shipping/mailing of house designs
The user authorises My Building Plans to share the user’s personal information with third parties who are used to fulfil the user’s order or satisfy our obligations to you.
If you fail to take delivery of the goods or fail to give us an adequate delivery instructions on the date agreed for delivery/collection, then we reserve the right to charge you for any subsequent holding and re-delivery costs.
It is recommended that you make aware any person who will be accepting the goods to check such goods for any defects before signing the delivery documents. You agree that you shall be responsible for such signed documents and will thus have no claim for any liability whatsoever against My Building Plans.
Should there be no person available to accept the delivery of the goods at the address provided, you will then accept charges for any subsequent deliveries.